Complaints Reviews Tips Advices Labranda Marine Aquapark Resort Kos Greece

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    • Kos, Greece

Complaints Reviews Tips Advices Labranda Marine Aquapark Resort Kos Greece

This is the worst holiday I've ever had. I booked with on the beach.com and their advert looked lovely. Advertised as 4 star I expected good food/service and comfortable surroundings. This resort falls short in EVERY area! Staff are rude, unhelpful and quite frankly couldn't care.

Arriving at midnight with my 12 and 8 year olds we were tired, hungry and thirsty. I enquired if there was any food and you'd think I'd asked for something completely out of the ordinary, the response was bordering on disgust that I'd even asked. There was some fruit in the room, no water. I had to go back to the bar and ask for water. Bar staff were rude. Prior to that I'd had to find my way in a dimly lit complex to our room, no assistance with bags. I then had to lug three suitcases up two flights of stairs. Meal times are utter bedlam! Food is tepid and unappealing, lots of flies. Drinks machines only gave out cappuccino.

Orange juice/ cold water didn't work. Apple juice is overly sweet. Fruit is rotting. It's like a school canteen just constant din. The weather on our first day was extremely windy, it was too cold to use the pools and drinks just blew over. The BBQ snack bar provides hotdog sausages, fatty pork stewers, dry bread rolls and cold chips. It's all cold and it's the same everyday! If the weather is bad there is NOTHING to do. If you're English there are two news channels, nothing for kids. DVDs can be rented there are 32 to choose from (apparently) they don't have anything decent. You have to wait for a DVD player and I attempted twice first Dvd was Greek (I was assured it was English) second was entirely inappropriate for family viewing!

Reception staff are rude. If you ask anything it's too much trouble, they are too busy flirting with maintenance guys. The spa staff are worse! There is no spa just X2 ladies offering massages. Beach towels are provided but you're curtly told you can only change these every two days! Entertainment is beyond poor/non existent although the team are at least friendly. They are young and lack any structure. The rooms are basic. Beds are uncomfortable, low down and you can feel the springs. The bath is high so an elderly/young person will require assistance.

Bath/basin plugs are rusty, the basin plug didn't pop down so the sink could not be filled. No clothes airer provided. No kettle in the room. The whole complex requires maintenance there's holes, cracks, rips and tears. On sunny days when we did get to use the pools/ slides I was disgusted at the mildew underneath the slides/ green slime also. Add on restaurants serve a limited menu but the food is at least edible, there's no ambience though and you're rushed through it. We had no choice but to venture off complex. Kos town is lovely but it's expensive to eat and drink though. There is no beach at the hotel or even close to it! Tigaki beach is lovely but it's a 24 euro round trip. There are a few sunloungers on a gravelled area beyond the wire mesh that surrounds the resort.

There's then 20 or so steps directly into the sea which would be fine if it wasn't pebbles and rocks. If you're German you might enjoy your stay here although frankly I can't believe there are any good reviews! If you're English prepare to be treated like a third rate citizen, to be made to feel uncomfortable daily. The food is geared towards German guests they also get 6/7 German TV channels. This was an end of season holiday but it was NOT cheap. I'm writing a strongly worded letter of complaint to my holiday provider. Please do not book this resort it's awful. I sobbed on the first day I felt so guilty I'd taken my kids there.

Before hotel management reply with the bog standard we're sorry and did you raise concerns etc? I did on some but your staff are so rude I didn't feel comfortable hilighting everything. It goes without saying that it's down to you to make sure the hotel is up to standard not to have guests point out to you that it falls far, far below a 4 star experience you should be utterly ashamed.

Published date: November 29, 2018 Publisher / Viewer : Daily Tours Trips Excursions

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