Hotel Allegro Agadir Complaints Reviews Tips Advices

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    • Agadir, Souss-Massa-Draâ, Morocco

Hotel Allegro Agadir Complaints Reviews Tips Advices

Never ever stay again!!! If we we’d known what we know now we wouldn’t of gone and saved a lot our hard earned money!!To begin with checked in had to change my room as was awful , couldn’t sleep because of noise coming from Night Club music & shouting general disorder outside ,

we also had several power cuts ,WIFI Poor , cold food , & poor selection had to go to Mc Donald’s & KFC , only one toaster only top half of which worked , there was very Rude female member of catering staff who was making Omelettes spoiled it for the rest of the decent catering staff who tried their best along with the poorly paid Animation entertainment staff who were polite , felt sorry for them as they are on very low pay & work 14hrs day , the best bit !!! We checked in with very unfriendly young receptionist who told us we had to Pay City Tax gave us no invoice/receipt at time payment was made to her in Cash ??( thankfully as a joke we videoed ourselves checking in which showed us actually paying her ) apparently she’d subsequently made mistake which we were unaware of & miscalculated the City Tax which we didn’t find out till after the end of checking out , she hadn’t took the correct amount from us ie by only taking for 4 nights which we had no knowledge of, although on their system it would have showed we’d paid hotel for 7 nights all inclusive, she neither documented at time or gave us no receipt given us at time , next day I went to pay my full bill to save time at checkout and they added on City tax again I told them i had already paid on check in he said there was no receipt of that transaction and I’ll have to take it up with the Girl who checked us in ??? luckily I showed him video of us paying and he showed manager my phone video and apologised and deducted the City Tax , saying the girl (receptionist ) should have written it down !!!!

On leaving we were collard by the same Receptionist saying we owed more money for City Tax we explained this wasn’t our fault she became very Rude & blamed us for her error!! telling us we we told her that we were here only for 4 nights I said don’t think so !!!! As I paid €305 for 7 nights , she said we couldn’t leave hotel until it was resolved , it was us that should have received an apology management who he even did not deal with the problem correctly which after all was the fault of the receptionist as we were about to leave the receptionist asked the Security Guard to lock us in until we paid it was very stressful, We even suggested calling Police, we paid the extra in order to catch our flight , we would not recommend this Hotel to anyone and is well over priced, also be prepared to get constantly hassled outside by Hashish sellers, beggars , prostitution is rife it was a total nightmare...

not left to yourself for 1 min without being hassled... bring a big dog may keep them away !!!! Worst Hotel I’ve ever stayed in !!!

Published date: November 29, 2018 Publisher / Viewer : Activities Events Organization Firm

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